Our Guarantee
How do you ensure my items will be returned safely?
We know your precious memories are cherished possessions. That’s why we handle each order carefully, by hand. We never outsource or ship your items anywhere but back to you.
Each order is inventoried upon receipt. We then place all items into individual lidded containers to protect them. Your order is processed, from beginning to end, by one dedicated transfer technician. We take the utmost care in handling every item, using safety precautions such as latex gloves, to ensure that no damage is incurred while your items are in our possession.
If your item is damaged and needs any sort of repair work done, this will be reviewed and discussed with you in detail, either during the initial consult call or before we begin the transfer process. No matter what, we will return all items to you, usually in the same condition in which they were received.
